Refund Policy
We built Reclaim to work — and we stand behind it. If you follow your protocol consistently and don't feel a meaningful difference, we'll refund your initial purchase.
30-Day Consistent-Use Money-Back Guarantee
Your Reclaim purchase is backed by a voluntary 30-day money-back guarantee. If you consistently follow your Reclaim protocol during the first 30 days and don't feel a meaningful difference in your sleep, we'll refund your initial purchase in full.
The guarantee requires consistent use. A refund is available when you complete at least 7 assigned Reclaim sessions within any 10-day period during your first 30 days.
Who Is Eligible
- Your refund request is submitted within 30 calendar days of the original purchase.
- The refund applies to your initial purchase only. Subscription renewal charges are not eligible under this voluntary guarantee, except where required by law.
- You completed at least 7 assigned Reclaim sessions within any 10-day period during the first 30 days.
- Technical problems you reported promptly to support do not count against your eligibility.
What Consistent Use Means
Consistent use means completing at least 7 assigned Reclaim sessions within any 10-day period during your first 30 days. The 7 sessions do not need to be on consecutive days — they simply need to fall within a single 10-day window.
This requirement exists because Reclaim is a behavioral protocol. The sessions are designed to retrain your nervous system's sleep pattern, and that retraining requires regular, repeated practice — not a one-time listen.
How Usage Is Verified
Session completion is ordinarily verified through your Reclaim account activity — the same records that track your protocol progress inside the app. In most cases, no additional documentation is needed.
If those account records are unavailable for any reason, Reclaim may request reasonable supporting documentation to confirm your usage. Any documentation you provide must be accurate and unedited.
You will not be asked for screenshots when your first-party account records are available.
How to Submit a Refund Request
To request a refund, email us with the following information:
- Full name
- Purchase email (the email address used at checkout)
- Purchase date
A short explanation of your experience is welcome but optional — it is never required to process your request.
What Happens After Approval
Once your refund is approved, the money is returned to your original payment method — the same card or account you used at checkout.
Requests That Do Not Qualify
- Requests submitted after 30 calendar days from the original purchase.
- Subscription renewal charges — this voluntary guarantee covers the initial purchase only, except where required by law.
- Requests where the consistent-use requirement (7 assigned sessions within any 10-day period) was not met.
- Requests that provide edited or inaccurate supporting documentation when documentation is requested.